JamXpress Portal Terms of Service

Privacy Policy

JAMXPRESS PORTAL – PRIVACY POLICY

Effective Date: May 2026

JamXpress Portal (“JamXpress”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, and services.

This Privacy Policy explains how we collect, use, store, and protect your information.

By using JamXpress Portal services, you consent to the practices outlined in this Privacy Policy.

1. COMPANY INFORMATION

Business Name: JamXpress Portal
Country of Operation: Jamaica
Website: https://app.shipcaribxpress.com
Email: info@shipcaribxpress.com
Phone: 876-481-9501

2. INFORMATION WE COLLECT

JamXpress Portal may collect the following customer information:

Basic Account Information

  • Full Name

  • Email Address

  • Phone Number

Shipment Information

  • Package tracking details

  • Uploaded invoices

  • Shipment records

  • Purchase assistance details

Customs-Related Information

In certain situations where a package is detained or requires customs processing, we may request:

  • Tax Registration Number (TRN)

JamXpress Portal does not routinely collect:

  • Government-issued IDs

  • Banking information

  • Credit card information

  • Residential addresses for shipping purposes

3. HOW WE USE YOUR INFORMATION

We use customer information strictly for operational and service-related purposes including:

  • Package tracking

  • Customer communication

  • Shipment processing

  • Customs processing assistance

  • Purchase assistance services

  • Customer support

  • Delivery coordination

  • Service updates and notifications

Customer information may also be used for:

  • Promotional emails

  • Marketing communications

  • Service announcements

Customers may unsubscribe from promotional emails at any time by sending a request to:
info@shipcaribxpress.com

4. CUSTOMER ACCOUNTS

Customers may create accounts through the JamXpress Portal website or mobile application.

Customer accounts may allow users to:

  • Track shipments

  • Upload invoices

  • Request purchase assistance

  • View shipment updates

  • Access account information

Customers are responsible for maintaining the confidentiality of their login credentials.

5. INVOICE UPLOADS

Customers may upload invoices to assist with:

  • Shipment verification

  • Customs processing

  • Package identification

  • Valuation accuracy

Invoices help reduce customs-related valuation issues and assist in preventing unnecessary delays or overvaluation assessments.

6. INFORMATION SHARING

JamXpress Portal does not sell customer information.

We may share limited customer information only where necessary for operational purposes.

Customs Processing

Where required for customs-related processing or detained packages, JamXpress Portal may provide:

  • Customer TRN information

  • Shipment-related documentation

to customs brokers or relevant customs authorities.

JamXpress Portal does not share customer information with:

  • Delivery partners

  • Shipping partners

  • Third-party marketers

except where legally required.

7. MARKETING COMMUNICATIONS

Customers may receive:

  • Promotional emails

  • Service announcements

  • WhatsApp shipment updates

  • Operational notifications

JamXpress Portal does not currently use SMS marketing communications.

Customers may opt out of promotional emails at any time.

Operational or shipment-related communications may still be sent where necessary to complete services.

8. DATA STORAGE & SECURITY

JamXpress Portal takes reasonable measures to protect customer information from:

  • unauthorized access

  • misuse

  • disclosure

  • loss

However, no electronic system or online platform can be guaranteed to be completely secure.

Customers acknowledge that use of online systems carries inherent risks.

9. COOKIES & ANALYTICS

JamXpress Portal does not currently use:

  • cookies

  • website analytics tools

  • advertising trackers

for customer behavior monitoring.

10. THIRD-PARTY SERVICES

JamXpress Portal may interact with third-party services including:

  • airlines

  • customs authorities

  • payment providers

  • courier systems

JamXpress Portal is not responsible for the privacy practices or policies of third-party services not directly controlled by JamXpress.

11. CUSTOMER RIGHTS

Customers may request:

  • updates to account information

  • correction of inaccurate information

  • removal from promotional mailing lists

Requests may be submitted to:
info@shipcaribxpress.com

JamXpress Portal reserves the right to retain operational records where necessary for:

  • legal compliance

  • customs documentation

  • dispute handling

  • accounting purposes

12. CHILDREN’S PRIVACY

JamXpress Portal services are intended for individuals capable of entering legally binding agreements.

We do not knowingly collect information from minors without appropriate authorization.

13. RETENTION OF INFORMATION

Customer information may be retained for:

  • operational purposes

  • shipment history

  • customer support

  • legal obligations

  • customs documentation

  • dispute resolution

JamXpress Portal reserves the right to determine reasonable retention periods.

14. CHANGES TO THIS PRIVACY POLICY

JamXpress Portal may update this Privacy Policy periodically.

Updated versions will be posted on our website and mobile application.

Continued use of JamXpress Portal services constitutes acceptance of any revised Privacy Policy.

15. CONTACT INFORMATION

For questions regarding this Privacy Policy, customers may contact:

JamXpress Portal
Email: info@shipcaribxpress.com
Phone: 876-481-9501
Website: https://app.shipcaribxpress.com

Island Rooted • Globally Connected

Last updated: 5/31/2026